Frequently Asked Questions

Whatsapp & facebook cannot be used for personalisation & safe communication – especially when it involves little children. Whatsapp & facebook may work well initially when you are starting-up & have few students. They have no options for parents to raise concerns, share worksheets, get assessment reports & so many other facilities that you get with Illumine.

Our release cycle happens monthly. We communicate with our clients & take onboard their feedback to work on new requirements. We believe that change is inevitable for progress & so we continuously spend our resources on new developments & testing.

Our app works seamlessly on all 3 platforms. We have a detailed analytics dashboard for the admins.

Yes. We customise & brand your app according to your preschool.

We provide Whatsapp, phone & email support. We share the numbers & details during onboarding. Since inception, our average resolution time is less than 12 hours.

We have designed our app in a way that non-tech users can use it seamlessly. Our oldest user in the app is 75 years old. However we provide training & support during onboarding. We also have training videos available in the app too.

Illumine consists of a web & mobile app. Our web app is 100% web based, meaning you can access it anywhere & there’s no other software requirements. Our mobile app can be downloaded from your app store.

We take your privacy very seriously and have invested a great deal to build the most reliable and secure platform in early education.

If you need help setting up your account, or have any questions about regarding the app, please email us on illumine@peekaboo.studio

Of course! We’re happy to offer you a free 7 day plan for you to try the app.